Shipping & Returns Policy

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

All prices are in Australian dollars. All prices are subject to change without notice.

Standard shipping prices are for Australia only. For international shipping please contact our sales team. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. Extreme Marquees reserves the right to change shipping charges after a payment has been made if insufficient shipping fees have been applied. In this situation you will be contacted and be given the opportunity to cancel the order and receive a full refund. If you have a due date our team will endeavour to deliver your order by this date. However, as we use 3rd party shipping companies, we do not accept liability for any late deliveries. 

Please note that we use outside freighting companies and we cannot be responsible for unforeseen delays.

It is your responsibility to enter the correct delivery address details at the time of ordering. Please note, we are unable to deliver to a P.O. Box. Please make sure you include the contact name and phone number for the order.
Alternatively, pick up is available in our Brisbane Store only.
Monday-Friday 8:30am – 5:00pm

Extreme Marquees will endeavour to meet all customer due dates and deadlines. However, as there are many aspects out of our direct control such as shipping, we can not guarantee a due date. As such, Extreme Marquees does not accept liability for any missed due date nor do we accept any refund request based on this premise.
Extreme Marquees has an outstanding reputation for meeting the tightest due dates and our team will continue to strive to be leaders in this aspect.

Extreme Marquees uses 3rd Party shipping companies. Extreme Marquees does not hold liability for damages to products sustained during transit. Extreme Marquees does not hold liability for products lost by 3rd party shipping companies. Extreme Marquees does not hold liability for any damages, loss or injuries caused by a product arriving late, damaged, incomplete, or incorrect. Extreme Marquees reserves the right to cancel an order at any time due to incorrect shipping fees being charged.

100% Satisfaction Guaranteed

As part of the Extreme Marquees experience, it is our commitment to provide superior products. If you are not completely satisfied with your Extreme Marquees purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Extreme Marquees does NOT accept returns for any custom printed products, crest tents, pinnacle tents or any products that have been customized in anyway unless the product has a fault under our manufacturer’s warranty.

Extreme Marquees’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your Extreme Marquees purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it through to [email protected].  

Before returning any part or product to Extreme Marquees please contact us to obtain specific return shipping instructions [email protected] or call us on
1300 850 832.

Subject to meeting the requirements above and in this policy, Extreme Marquees can arrange product return for change of mind, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company. 

Your gazebo is supplied with steel pins & tie down ropes. These MUST always be attached. For use on hard surfaces, weight plates, water weights or sandbags MUST be used. These are accessories and need to be purchased.

All roof tension straps MUST be attached and tensioned. These hold down methods will maximise safety, however, due to the unpredictable nature of weather, they will not prevent damage.
All gazebos are considered temporary structures and MUST be packed down and stowed away in any adverse weather conditions such as storm, rain, wind or other forces of nature.

All products purchased from Extreme Marquees must be set up exactly per the instructions. If you have not received instructions please contact Extreme Marquees for a copy of the instructions prior to using the product. Adequate hold down force for all products is required to be used. Adequate hold down force is the maximum of either what the instructions state, what an engineer letter states or what is necessary to keep the product grounded, stable and in an unmoved position.

Extreme Marquees Awning kits come with components to securely attach to most roof racks on the market. However, Extreme Marquees does not guarantee our mounting components will be suitable for every roof rack or every application. It is the customers responsibility to assure the awning is securely mounted to their vehicle. This may mean other 3^rd party connection components may need to be used. All bolts, connections & components should be checked prior to each time the vehicle is used. Any component that shows any sign of wear, damage or degradation should be immediately replaced. Any loose nuts or bolts should be immediately tightened.

Please refer to ‘Set- Up’ instructions supplied within boxes, via order confirmation or if lost or cannot be found please go to – https://www.extreme-marquees.com.au/resource-centre/ or call 1300 850 832 or email Extreme Marquees. All products purchased from Extreme Marquees must not be setup if you do not have a copy of the instructions. 

The Folding Marquee must be stood upright during transit. If your Instant Canopy needs to be positioned horizontally you MUST remove the Roof to prevent damage.

PROTECTIVE COVERS
Ensure all Protective Covers are clean and dry before fitting to any of your products.

SCREWS
Regularly check that all screws are firm (not too tight). This can be done by using an Allen wrench and/or screw driver. If a truss bar screw is missing replace immediately as it will put additional pressure on the frame when erecting.

LEGS
When retracting or extending the legs on your gazebo it is important the inner and outer of the leg is clean and free of the following items: sticky tape, masking tape, rope, string and cable ties. When sticky tape, string etc is left on the leg of a tent it can cause the inner and outer leg to jam.

TRUSS BARS
Truss bars are an integral part of the structure, if a truss bar is broken or damaged it is recommended that you do not use the gazebo. If operated correctly in normal weather conditions truss bars will not break.

CREST MARQUEES
The following actions should be conducted on a regular basis:

• Assure all bolts are tight and have not come loose.

• Assure roof tensioning is tight and has not come loose.

• Assure steel pins are firmly in the grass, particularly during and after a rain event.

• Assure expansion bolts/ concrete screws or equivalent have not come loose.

• Assure no ice accumulates on the marquee.

• Assure all engineer instructions are followed, including dismantling the tent if winds in excess of the engineer report are expected.

• Assure the marquee is not packed away in a wet condition.

Do no use solvents on any part of the marquee.

ROOF & WALLS
When cleaning your marquee (Roof, Walls Or Valance Panels) use a soft mop and any mild household cleaning fluid such as dish-washing detergent in warm water.
When cleaning the roof of your gazebo we recommend that the gazebo is fully opened and secured into position. Do not extend the legs. This will avoid the necessity of using a ladder or extension poles.

We recommend that the roof of your gazebo should be cleaned regularly depending on frequency of use.
Allow your gazebo to completely dry before packing down and fitting the protective cover, this will prevent mildew.

SMALL STAINS
Simply clean with a general use household mild detergent and a clean cloth.

FRAME
We recommend the gazebo frame should be cleaned regularly. Use a silicone spray on frame either after use or in damp conditions. This will ensure your frame operates easily and will maintain a clean look. Be sure to remove any excess spray before attaching the roof.

ROOF
Should your gazebo roof be damaged contact the Extreme Marquees Office. We will assess the damage and either suggest a repair centre, or for you to return the roof to our Warehouse/Office. In the case of a warranty claim, Warranty Claim Forms are available on our website.

FRAME
Should your gazebo frame be damaged the following options are available.

Contact the Extreme Marquees Office, advise which connector, truss bar or leg requires replacement. Use an Allen wrench or screw driver to remove damage component, replace with new part.
OR
In the case of a warranty claim, a Warranty Claim Form must first be completed. Forms are available online.
Fit protective cover to your gazebo frame from top to bottom leaving the gazebo to stand on Feet or Wheels.

DO NOT drag your gazebo Protective Covers as this can cause wear and tear and may cause damage to your gazebo and Walls.

Under no circumstances should a damaged product be used. Damaged products should be immediately packed up and removed. In purchasing any product from Extreme Marquees, you agree to not hold Extreme Marquees, Extreme Marquees representatives & Extreme Marquees directors liable for any damage or injury caused by Extreme Marquees products. This limitation applies to damage or injury caused by both new, functional or damaged products. In purchasing from Extreme Marquees, you also agree to not hold Extreme Marquees, Extreme Marquees representatives & Extreme Marquees directors liable for any loss, damage or injury that may arise because of a product arriving faulty, incomplete, incorrect, or late.